FAQ

📦 Will any items be shipped to me? No physical items will be shipped.

All of our planners and templates are 100% digital. Once your purchase is confirmed, you’ll receive instant access to your downloadable files directly through your email and order confirmation page.

💻 What app do you recommend for digital planning?

Our planners are compatible with most note-taking applications, including: GoodNotes, Notability, Notes Writer, Noteshelf, ZoomNotes, and Xodo. For the best digital planning experience, we recommend using GoodNotes.

 🔗 The hyperlinks don’t work in GoodNotes what should I do?

If the hyperlinks aren’t responding, please make sure your planner is in “Read-Only Mode.” You can find this setting on the top right toolbar in GoodNotes — it’s the pencil icon with a line through it. Once activated, all hyperlinks will work correctly.

💬 Can I count on additional support?

 Absolutely! We’re committed to providing ongoing support for all our digital products. If you need help or have questions, reach out anytime at support@neuroguideplanner.com. Our team is based in the United States, so please allow for time zone differences — but rest assured, we’ll respond as quickly as possible